WHEN WILL MY ORDER SHIP?
We send your Karma Cookies Monday through Wednesday, via USPS priority and priority express mail. All orders placed Monday and Tuesday after 1pm EST will ship the following business day. All orders placed after Wednesday, 1pm EST will be baked and shipped the following Monday. Please keep in mind that if you chose to ship Priority Mail delivery and are outside the NY/CT area, your package is not 100% guaranteed to arrive in 2 days. Priority Express mail delivery is 1-2 days guaranteed.
HOW DO I RECEIVE A TRACKING NUMBER?
If you’d like to have a tracking number for your shipment – no problem – just let us know and we’ll get that for you. Don’t worry, your karmic cookies are being handled with love and care!
WHERE CAN I SHIP TO?
Currently we are only offering shipping within the continental U.S. Also, please note that FedEx cannot ship to a PO Box and requires a physical street address. To ensure delivery, please be certain to include company name, suite and apartment numbers where appropriate. At this time, we are not offering a signature option, so the package will be left at the driver’s discretion.
HOW MUCH DOES SHIPPING COST?
Once you place your zip code into the shipping information at checkout, we will calculate the shipping for you. So get right to it and send some karma!
CAN I PLACE MORE THAN ONE ORDER AT A TIME?
At this time, we cannot accommodate more than one order at a time. (Even if they’re going to the same address–sorry!) Once you’ve submitted your first order, click the link on the confirmation page or go back to our homepage to send more. Easy!
I DON’T WANT TO KEEP INPUTING MY ADDRESS IN CHECKOUT…HOW DO I MAKE THIS EASIER?
Easy as cookies! You can create an account with us and within the account page, under “Addresses”, you have the option to input multiple addresses. This way, when you checkout, you can quickly chose the address you’d like to send the karma to.
How long will my cookies stay fresh?
We recommend eating them within three days of arrival. Beyond that, pop them in the microwave for 20 seconds or in the oven at 350°F for a few minutes and they’ll be back to blissful! If you are not able to enjoy your karmic treats right away, they can be stored and frozen for up to three months.
DO I NEED TO INCLUDE A CUSTOM MESSAGE?
Would you rather give this karmic gift in person, with your own handwritten message? Maybe at a birthday, retirement or just your everyday celebration? If so, simply check the box within the custom message form for “blank card.” We also have many different message options that would be perfect for any type of celebration!
I HAVE FOOD ALLERGIES. DOES REVA’S COOKIE KARMA MAKE ANYTHING WHEAT/DAIRY/NUT FREE?
We do not bake in an allergen-free environment. While we do have select products that do not contain nuts, all of our products are baked in an environment where wheat, dairy and nuts are present in high volumes. Due to the presence of these allergens at all of our baking facilities, we do not recommend consuming any of our desserts if you are allergic to wheat, nuts or dairy.
DOES REVA’S COOKIE KARMA HAVE ANY GLUTEN-FREE ITEMS?
Unfortunately, we do not currently offer any gluten-free items. Stay tuned as we’ll soon be able to share some gluten-karma!
DOES REVA’S COOKIE KARMA HAVE ANYTHING SUGAR-FREE?
Unfortunately, we do not.
IS REVA’S COOKIE KARMA KOSHER?
Unfortunately, we are not.
WHAT IS YOUR GUARANTEE?
We believe in spreading the good karma everywhere and, with that, 100% customer satisfaction. We will work with you to make sure you are happy with your Cookie Karma purchase. If your order has arrived damaged, or you are dissatisfied for any reason, please send us an email.
COULDN’T ANSWER YOUR QUESTION?
Feel free to drop us a line!